Welcome to the Gloriacult Leather FAQ section! Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you need further assistance, don’t hesitate to reach out to us.
1. What products do you sell?
We specialize in high-quality handmade leather wallets and accessories. Our collection includes classic and contemporary designs, each crafted with premium leather to ensure durability and style.
2. How do I place an order?
Placing an order on our website is simple! Just browse our product collection, select the item you’d like to purchase, and click the Add to Cart button. Then, follow the prompts to complete your checkout and payment process.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
4. How long will it take to receive my order?
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Time: Delivery typically takes 5-7 business days for standard shipping within the U.S. International shipping times may vary depending on your location.
5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees for international orders are calculated at checkout, and you may be responsible for any customs duties or taxes that apply to your location.
6. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.
7. What is your return policy?
We accept returns within 30 days from the date of purchase. The item must be in its original condition and packaging. Please refer to our Return and Refund Policy for more details on how to initiate a return.
8. How do I request a refund?
Refunds are processed once we receive and inspect the returned item. Refunds will be issued to your original payment method within 7 business days of receiving the product. For more details, please visit our Return and Refund Policy.
9. Can I exchange an item?
We currently do not offer direct exchanges. If you’d like to exchange an item, please return the original product for a refund and place a new order for the item you’d like.
10. Is your leather sustainable?
Yes, we prioritize sustainability and work with suppliers who share our values of responsible sourcing and ethical production practices. We carefully select premium leather materials to ensure durability and longevity.
11. How do I care for my leather product?
To keep your leather items looking their best, avoid exposure to extreme heat, moisture, or direct sunlight. Gently wipe your leather goods with a soft cloth, and use a leather conditioner occasionally to maintain their suppleness.
12. How do I contact customer support?
If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team:
- Email: help@gloriacultleather.com