At Gloriacult Leather, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a straightforward return and refund process. Please read the details below:
Return Policy:
- We accept returns within 30 days from the date of purchase.
- The product must be returned in its original condition and packaging.
- To initiate a return, please contact us at help@gloriacultleather.com or use our Contact Us page to request a return authorization.
- Once we receive and approve your return request, you will receive instructions on how to return the item.
- Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Refund Policy:
- Refunds will be processed once we receive and inspect the returned item.
- We will issue the refund to your original payment method within 7 business days of receiving the returned product.
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
- If your return is approved, you will be notified by email once the refund is processed.
Exchanges:
- We currently do not offer direct exchanges. If you’d like to exchange an item, please return the original product for a refund and place a new order for the item you’d like.
If you have any questions or concerns regarding our return and refund process, feel free to contact us. We’re here to help!